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Your Statutory rights are not affected by any of the following store policies.

Delivery Information

Our standard delivery (1 - 3 working days) charge within the UK for all orders under £50.00 is £5.99. All orders over £50.00 within the UK will be entitled to free standard delivery.

We offer a premium guaranteed next working day delivery service for £9.99 on all orders recieved by 3pm.

Bespoke products like Swimming Pool Covers are usually dispatched within 5-10 working days as they are made to order.

We are more than happy to ship products outside of the UK. Please email us at quotations@aspectsuk.co.uk. or telephone +44 (0)1895-672515 to obtain a shipping quotation.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to Aspects Pools and Spas Ltd, 68 Leas Drive, Iver, Bucks, SL0 9RD.

Return / Refund Policy

We want you to be totally satisfied with every purchase you make from Aspects Pools and Spas. It is our aim to offer you value and quality at outstandingly competitive prices. So if you do not require a product, simply return it within 10 days of delivery, unused in its original packaging together with all parts, tools and manuals originally supplied and we will give you a full credit and that’s guaranteed! (excluding any carriage charges).

If you decide within 10 days that you would like to return an item purchased from Aspects Pools and Spas Ltd, you can return it by contacting us on +44 (0)1895-672515 where we will discuss your return requirements.

Products will be excluded from the 10 Day Money Back Guarantee and will incur a 20% restocking charge if:

• the original packaging is not of merchantable quality
• damage has been sustained on the return journey due to unsatisfactory packaging
• the reason given for return is not valid
• the item being returned as unused is found to be have been used.

Please note: Any items being returned as not required outside the 10 day satisfaction period will automatically be subject to a 20% minimum re-stocking charge or £25 whichever is the greater (other than those items indicated in the exclusions below), plus carriage charge.

The 10 day money back guarantee only applies to products which you do not require. Products being returned to Aspects Pools and Spas Limited due to being faulty, damaged in transit, alteration or repair, or due to an error made by Aspects Pools and Spas Limited are covered by our current returns policy.

Exclusions:

• Special order items cannot be refunded
• Spas and Automatic Covers
• Non-stock items cannot be refunded
• Water Treatment products (chemicals, test tablets, reagents, test strips and kits)
• Joint Mix, Adhesives and Glue
• Above Ground Pools and Toys

1) Inform Aspects Pools and Spas Limited Ltd by calling us on +44 (0) 1895-672515

2. You will be issued with a returns authorisation number.

3. The returns authorisation number must be clearly marked on all items to be returned, together with a copy of your order.

4. Either the customer or Aspects Pools and Spas Limited will arrange for the most appropriate method of return.

5. Should additional packaging be required, our customer services will advise on the best method.

Spa Parts – Details of original spa purchase, including serial number must be provided prior to any authorisation of return.

Carrier Damaged/Returned Goods

Consignments sent via our transport or carriers arriving late or with missing damaged goods

No claims can be entertained for damage or missing goods that have been signed for as ‘Received in Good Condition’. All damaged goods should be refused and returned to after marking consignment note ‘Refused Goods Damaged’.

Aspects Pools and Spas Limited should be notified immediately of any Missing, Damaged or Late delivered goods.

Whilst Aspects Pools and Spas Limited make every effort in good faith to ensure that all goods are delivered on time, we cannot be held responsible for delays due to unforeseen circumstances. We recommend that delivery is secured before workforce is sent to site to prevent time wasted and costs incurred.

No consequential liability can be accepted for goods delivered late or damaged via our transport or our carriers.

Prices

Goods are charged at price shown on the product pages on the date of placing the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by usually phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).

Company Registration Information

Registred Office Address:

Aspects Pools and Spas Ltd
11 Gilmore Close
Ickenham, Middlesex UB10 8DX
UK - England & Wales

Registered in England and Wales No. 05323705

VAT No. GB910 4041 81